Frequently Asked Questions
Everything you need to know about shopping with The Canadian Canoe Museum's Store.
How do you ship fragile or oversized items like paddles and canoe kits?
We take great care in packaging our products. Paddles and large kits are shipped in reinforced tubing or custom-sized boxes via trusted carriers to ensure they arrive at your dock or doorstep in perfect condition.
Do you offer international shipping outside of Canada?
Yes, we ship our unique canoe-themed gifts and gear worldwide. Shipping rates and delivery times are calculated at checkout based on your specific location and the weight of the items.
What is your return policy for online purchases?
If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange, excluding shipping costs.
Does my purchase support the museum's mission?
Absolutely. 100% of the proceeds from our store directly support The Canadian Canoe Museum’s world-class collection, educational programming, and the preservation of canoe culture.
Can I pick up my online order in person at the museum store?
Yes, we offer a 'Local Pickup' option at checkout. Once your order is processed, you will receive an email notification letting you know it is ready for collection at our gift shop in Peterborough.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Shopify Pay, Apple Pay, and Google Pay.